Frequently Asked Questions

1. When will my order placed online or by phone be shipped?
Most orders placed for items which are in our stock can be shipped the day of the order or the next day by FedEx Ground. However, with hundreds of patterns and dozens of items per pattern, many items must be specially ordered from the manufacturer. Items not in stock are subject to the manufacturer’s normal lead time, which can be 2 to 6 weeks or occasionally longer.

If one or more of the items you order are not in stock, it is our policy to call you and email you with information about the expected order and delivery time. For this reason, it will be helpful if you can be sure to include a phone number where we can reach you, and an email address that you check frequently.

If you would like to know in advance if we have an item in stock, you may call us and we will check our stock. If you would like to know how long an item may take to receive before you order, just call, and we will tell you or call the manufacturer and inquire about the specific things you need.

If there are changes in the expected arrival time, we will try to contact you to let you know of the new expected date. When we tell you of an expected delivery date, if you feel the time is too great, you may cancel your order.
2. Can orders be drop-shipped from the manufacturers?
Some manufacturers, including Noritake, will drop ship items. Drop shipments may cut delivery time in some instances, and normally incur additional charge. For details, just call us.
3. Can I order from outside the US?
Yes. Murphy’s handles a number of orders to other countries each year. Any order from outside the US must be handled by phone, fax or email, as our shopping cart does not presently allow for shipping charges to other countries. Orders from some countries may be paid for by charge card. For other countries, orders must be prepaid prior to our shipment. We do not ship to all countries.
4. Are there special limitations on shipments outside the US?
Yes, for some products. Not all guarantees are valid outside the US, and some products are not certified to meet electrical or other standards in other countries. For more information, just call or email.
5. What ways can I order from Murphy’s?
You may place your order online by registering and then clicking on the desired items to place them in your shopping cart. You can then edit your shopping cart and check out. If the order is properly processed, you should receive an email confirmation. If you do not receive a confirmation email, it is likely that we do not have enough detail to process your order. You may then call us during our store hours and we will check on your order and complete its processing.

You may also order by phone or fax, or may come into our retail store to order. We have taken phone orders for years at our retail store. Phone orders can be placed from within the US at 1-800-798-5798 or 405-372-0468. Canadian customers will need to call us at our regular number, as the 800# does not work outside the US. We are glad to take your number and call you back at our expense, however, so that your phone cost will be minimal.
6. Can I send an order as a gift?
Yes. You may let us know by phone that an order is a gift, and can let us know the occasion (wedding, Christmas, etc.). We are glad to gift-wrap your package FREE in appropriate paper if we are mailing it from our location. Gift wrap is not available on drop-ship orders. Please be careful to give us complete instructions on gift shipping, and please be sure that your recipient’s address is correct and that they will be able to receive the order when it arrives.
7. Do you have gift cards or gift certificates?
Murphy’s uses gift cards, which you may purchase by phone. As gift card use expands, some states have differing laws concerning gift card issuance and redemption. Murphy’s gift cards comply with recent laws of the state of Oklahoma, which afford considerable consumer protection. We cannot assure that our gift cards meet all states requirements, as some requirements conflict from state to state.
8. What are Murphy’s shipping charges?
For merchandise total under $200.00, Murphy’s charges $8.95 to anywhere in the lower 48 states. All shipping done to Alaska, Hawaii, or other countries is charged at our actual cost for that shipment. Our standard shipper is FedEx Ground, which has a good track record with our fragile china and other packages. Insurance for the amount of your item is included by Murphy’s without cost to you through FedEx for customers in the US.

Drop shipments from the manufacturer will require additional shipping charge, depending on the manufacturer. Expedited shipments by FedEx is also available at extra cost.

* Currently, Murphy's is offering free shipping on all orders over $200.00. Select this option when checking out.

Our central location makes shipping times to most areas of the country relatively quick, and it may not be necessary to have a package expedited. For estimated shipping times, call us.
9. What is Murphy’s privacy policy?
Murphy’s does not share email addresses or any other personal information with others, EVER. We do not send advertisements to our account holders unless specifically requested to do so. We use your email address only to communicate with you regarding orders or questions you may have. We use SSL to protect your information while you are in the checkout process, and we are hosted on a secure Linux server.

If you do not wish to "register" with us past the fulfillment of your order, add a comment on your order to request removal of your account after your order has been completed and shipped, and we will remove all of your information from our database. Should you later change your mind and wish to order again, you can complete the website registration forms again at that time.

Feel free to call us at 1-800-798-5798 or 405-372-0468 from 10AM – 6PM Monday to Friday or 10AM – 5:30PM Saturday (Central time) to ask any questions or receive assistance with your order.
10. What security measures does Murphy’s use?
Murphy’s takes special care to assure the security of our website and your personal ordering information. We use Secure Sockets Layer (SSL encryption technology. You will also see a lock symbol on your browser above or below the web page when you are in the order section of our website. If you have reservations about ordering online for security reasons, you may fax an order to us at 405-377-0739 or call us any time the store is open to have us process your order through regular store channels. If you wish to order outside of store hours, leave a message and we will return your call when the store is next open.
11. What is Murphy’s Pricing Policy?
Where manufacturers establish a published lowest pricing policy, Murphy’s charges the lowest price allowed by that manufacturer on most items. Please note that pricing is valid on the date the prices are posted on the website and may change without notice. Our pricing is entered manually, so a typographical error can occur. We do not ship orders for items on which there have been subsequent price changes or for which the item was accidentally shown at the wrong price on the website. We will contact you about the error or price change, and you may cancel the order if you wish, or may continue with the order at the correct current price.

Murphy’s makes every effort to show pricing changes and to correct pricing errors as soon as they are brought to our attention.  You will always receive Murphy’s lowest selling price if the item is being promoted at the store, even if the sale price does not appear on the website. For longer-term sales, sale prices may appear in our Sales section of the site. For short promotions, the items may be on sale in the store and may not be reflected in website pricing. However, our order processing people will extent any current sales price to you at the time of your order.
12. Does Murphy’s charge sales tax?
Murphy’s complies with Oklahoma law. Our retail operation is contained entirely within the state of Oklahoma, so we do charge sales tax to customers in Oklahoma and do not charge sales tax to customers outside the state. Oklahoma customers are charged sales tax based on the place where the transaction takes place, which is our retail store in Stillwater, Oklahoma. Current Stillwater sales tax is 8.75%
13. How does Murphy’s handle merchandise returns?
Most items are returnable for credit OR refund of the merchandise purchase price. You should receive a returns policy sheet with your purchase when it arrives. A few items are non-refundable based on manufacturer’s policy (items that a china company does not normally import into the US and which they must ship in especially for your order is one example of this). If your order is not cancelable, we will show that on the website of tell you when we talk with your as we place your order.

If you need to make a return, follow the instructions on our return form that you receive with your order. In addition, you may get instructions for returning an item by emailing or calling us. Murphy’s only refunds or credits actual merchandise cost, not shipping or return shipping costs. See our return sheet for additional information.
14. How can I talk with a Live Person?
Salespeople are available for every department at 1-800-798-5798 or 405-372-0468 during our regular business hours (Central time zone). When the store is open, you will ALWAYS talk to a live customer service person without going through any automated phone system.

Monday – Friday 10 am – 7 pm
Saturday 10:00 am – 5:30 pm
Closed Sunday

We are closed New Year’s Day, Easter, July 4, Thanksgiving and Christmas and may be closed some years on Memorial Day and/or Labor Day.
15. How can I find a pattern not listed on the website?
Murphy’s tries to offer every current Noritake pattern. We do NOT work with patterns which have been previously discontinued. To find discontinued patterns, look up listings by company and pattern at the website www.setyourtable.com
16. How can I submit suggestions for Murphy’s website?
Murphy’s internet specialists work on the website every week. You may email us at support@murphysds.com with details and the address of any specific page you are referencing.
17. How to I obtain warranty information for products on the website?
You may call the store during business hours or email us. We are happy to provide you with warranty information by phone or email, and can provide a copy of a warranty on currently offered items if you wish.

! Special Notice to California customers !

Customers in California may receive a Proposition 65 notification slip in their shipment in connection with the sale of a particular item. This slip is to notify California customers that a product may include ingredients which require notification under California law. All other states do not have this policy and have taken a more reasonable approach in accepting the traditional safeguards provided internationally by the major china manufacturers.

California customers who receive a shipment requiring the Proposition 65 notice may return the item within 30 days for full credit or refund of purchase price. This return policy is exactly the same as for our other customers regardless of state of residence. Details are available for this industry-standard Proposition 65 notice, and it is available on request to any customer residing in any state.

Murphy’s is here to assist you with your shopping. If you have special requests or need assistance, we are always glad to talk to you at our toll-free number 1-800-798-5798 or by email. Our salespersons and internet specialists will do their best to assist you in any way.